Reference

disa4d Terms & Conditions for Your Account

Our Terms & Conditions explain how your disa4d account, DANA, OVO, GoPay and QRIS activity is handled from account opening through wallet status checks.

Account access rulesWallet and receipt stepsIndonesia policy termsSupport and change requests
disa4d disa4d Terms & Conditions for Your Account
HELP WITH TERMS

Browse Support When a Rule Needs Clarifying

A clear support path helps when a Terms & Conditions question affects account access or a wallet record.

Account access When a phone verification step or login rule blocks access, contact us from the account support path and state which Terms & Conditions clause you need clarified. Include your registered phone number, but never send your password or one-time verification code.
Wallet status For DANA, OVO, GoPay or QRIS questions, share the payment rail, amount shown in your account and the transaction reference. We can then compare the wallet status with the applicable Terms & Conditions without requesting unnecessary account credentials.
Receipt checks Bank transfer and virtual account queries should include the receipt image or reference, transaction date and account phone number. Our support route uses these details to check whether the record matches the account rules and to explain the next policy step.
ACCOUNT SAFEGUARDS

Explore How We Apply Each Policy

The Terms & Conditions are applied through practical account checks rather than vague promises. We review the details needed to confirm account ownership, match wallet records and respond to change requests.

Data handling

We use account details, phone verification records and transaction references for the purposes described in the Terms & Conditions, including access checks and support replies. We do not ask you to place a password or one-time code in a support message.

Cookie choices

Cookies can help retain an account session and remember page settings while you move through the terms page. Your browser controls whether cookies remain, so changing those settings may require you to sign in again on the next visit.

Account security

Your account rules require accurate contact details and private login credentials. We may ask for phone verification before account access or a sensitive change, and you should close the session after using a shared phone or computer.

Record retention

We retain policy-related account and transaction records for the operational period described in the Terms & Conditions, including time needed to resolve a status question. A receipt reference helps us locate the relevant record without broad data requests.

Policy changes

When a material rule changes, we place the updated Terms & Conditions where you can read them before continuing with the affected account action. The date shown on the policy page indicates which wording applies to a later request.

Request a correction

To ask for a change to your account details or a policy record, use the support path linked to your account and describe the exact field or transaction. Add your phone number and reference, while keeping passwords and codes private.

Browse Answers About Terms & Conditions

These Terms & Conditions answers focus on the account decisions Indonesian customers usually need to make before opening access. We explain the practical steps for eligibility, wallet records, data requests and policy changes so you know what to prepare when contacting us.

They cover account opening, phone verification, login security, wallet and bank records, policy changes, data handling, support requests and account closure. The terms apply to your use of the disa4d account path and are subject to local law wherever access or eligibility is discussed.

Yes. Account access and eligibility depends on local law. Before opening an account, you should check whether this type of service is available to you. We may request verification or restrict access when a local requirement or account detail prevents us from completing the stated policy checks.

The Terms & Conditions describe how we match DANA, OVO, GoPay and QRIS records to your account. Use the wallet details shown in your account, keep the receipt or reference, and contact support if the wallet status does not match the transaction record.

You must provide accurate account details and complete the phone verification step when requested. The Terms & Conditions require you to keep login credentials private and to use the account path connected to your own details, rather than sharing access with another person.

Use the support path connected to your account and identify the exact detail that needs changing. Include your linked phone number and any relevant reference, but do not send your password or one-time code. We assess the request against the data and account rules.

Our Terms & Conditions allow us to compare a bank transfer or virtual account record with the account details and receipt reference supplied. If the record cannot be matched, send the transaction date and reference through support so we can explain the applicable next step.

Read the dated Terms & Conditions on the policy page first, then use the account support route if a clause remains unclear. Tell us which wording concerns you and whether it affects login, wallet status, data handling or account closure, so the reply addresses the right rule.